Q1: What is a Project?

A: When you start cuePics for the first time you must create a Project. A Project is just a folder that will contain all your imported pictures and sounds and anything you do to them within cuePics, such as editing a sequence, drawing, cropping, or creating a title etc. When you import new pictures or sounds, they are automatically copied into your Project folder (also, pictures are resized if necessary ready for playback). This way, if you move or delete your source files later, cuePics will still have copies to work with. This also makes your work portable, so you can easily move or copy a Project to either back it up or use it on another computer (including copying from a PC to a Mac and vice-versa).
Q2: Why can't I record sound in the Record window?

A: If sound recording doesn't seem to be working in cuePics first check whether sound recording is working on your computer in general. On Windows XP, go to Start > All Programs > Accessories > Entertainment > Sound Recorder. On Windows Vista, go to Start > All Programs > Accessories > Sound Recorder. On Macintosh, go to the Apple menu and choose System Preferences > Sound > Input. Check that your microphone is plugged into the correct port on your computer. Then do a test to see if you can record - and/or monitor the levels of recording - into the system utility you have opened. If you can establish that sound recording works in general on your computer, but not in cuePics, then consider sending a bug report to support (see above). Make sure you mention what sound card you are using (for Windows) and/or what model of computer you are using (Windows/Macintosh).
Q3: Why doesn't the sound level meter work in the Record window?

A: The sound level metering in the Record window requires QuickTime to be installed (at least version 6). If QuickTime is installed and the level meter still does not seem to work please refer to Question 2.
Q4: Why is the Export Sequence menu option not available?

A: Export Sequence is only available if QuickTime is installed (at least version 6) and you have added at least one picture to your sequence (you can't export a movie with just sound).
Q5: Why is the Undo menu option not always available?

A: Undo Sequence Edit is only specific to changes made in the Sequencer. It is not a general Undo command and there is only one level of Undo. Future versions will support a more general Undo command.
Q6: Why are there no Cut, Copy and Paste options in the Edit menu?

A: These will hopefully be supported in future versions of cuePics.
Q7: Why can't I multiple select icons using the Shift and Control keys?

A: This option is a high priority and hopefully will be supported soon.
Q8: Why is the Print Storyboard menu option not available?

A: Print Storyboard is only available when you are viewing your storyboard, after selecting Display as Storyboard from the Sequencer menu. This way you get to see what you are going to print and it allows you to choose a format for your print output.
Q9: Why can't I import music I have bought from iTunes?

A: Music bought from iTunes is copy protected with a Digital Rights Management system. cuePics can't natively import the file formats that iTunes uses as standard. cuePics can only import AIFF, WAVE, MP3 and some other QuickTime sound formats.
Q10: Why can't I import a sound/picture file even if I know it is in the right format?

A: This may be because the file has the wrong or inappropriate file extension or no file extension at all (this even applies to Macintosh files, which historically have tended to not have an extension). For example, it might be an AIFF file with a “.snd” rather than a ".aif" extension eg “jazz track.snd” (in this case, rename the file to “jazz track.aif”). Files must have the correct matching extension to import into cuePics. The appropriate matching extensions are listed in the File Formats section.
Q11: Why are my exported QuickTime/AVI movie file sizes so large?

A: If you find that your exported movie file sizes are large you should open the Preferences control panel (from the File menu) and select “User defined” in the Export Sequence User Mode popup menu. Then when you export your sequence you can choose an alternative compression type, such as H.264 or Sorenson 3 with QuickTime, and specify a low data rate eg 50 kbytes/second is appropriate for a movie that will play on the web.
Q12: Why doesn't my monitor reset correctly when I either 1. choose Reset from the Preferences panel or 2. exit from the program, after setting the monitor to Fullscreen in the Preferences panel?

A: Sometimes, using the auto-switch monitor controls in the Preferences panel causes problems with your monitor settings such as not resetting the original refresh rate. If this happens, and you want to change to full-screen resolution whilst using cuePics, please configure your monitor settings manually (please refer to your OS help to find out how to do this).