Support
Technical Support
All technical support questions, including problems with the installation or running of cuePics, are handled directly by the developers of cuePics.

Before contacting us regarding a support question please have a look through our Frequently Asked Questions section. This addresses the most common problems or misunderstandings about cuePics.

If this does not help, please send an e-mail to:

support@cuePicsSoftware.com

If your enquiry is about an apparent bug in the program, please list in your e-mail:
  • the operating system and version (eg Windows XP service pack 2)
  • the hardware spec of your computer (eg Intel Pentium IV 2GHz, 256 MB RAM, sound blaster card)
  • an accurate and detailed description of your problem including the order of things you did that created the problem.
Before submitting a bug report, try and reproduce the problem by repeating the same set of actions that caused the problem in the first place (we understand this can be difficult and confusing to do, so please try your best). All of this information will be useful in enabling us to understand and find a solution to your problem.

General Comments
For general comments, including suggestions for improvements to our web site, purchase system or cuePics itself, please send an e-mail to:

comments@cuePicsSoftware.com

Global Time Differences
Please be aware of world time differences when contacting us. The developers of cuePics are based in the UK (GMT). We will endeavour to reply to your e-mail within 24 hours, although turn-around time may be longer. We will definitely reply to all e-mails and so please be patient.